A construction worker in a red hard hat, yellow safety vest, plaid shirt, and face mask is looking at a tablet. In the background, a woman wearing a beige hard hat, face mask, and professional attire is seen talking on a phone inside a building under construction with large windows.

Emergency Makesafe Services

Our 24/7 emergency make safe team responds rapidly to protect people, secure properties and minimise further damage following unexpected building and property incidents.

Townsend Building Services provides emergency response and make safe services across residential, commercial and industrial properties, including damage caused by storms, floods, fires, impact and structural incidents. Working closely with insurers, emergency services, property managers and other stakeholders, our experienced team identifies immediate hazards, secures affected areas and makes sites safe so the next stage of assessment and repair can begin.

We deliver:

  • Roof tarping and emergency repairs

  • Collapsed ceiling securing

  • Fallen tree and debris removal

  • Structural intervention following building impact

  • Door and window boarding

  • Public safety protection

  • Temporary fencing and hoarding

  • Urgent glass repairs

  • Essential service reinstatement

  • Class A friable asbestos removal

  • Flood response

  • End-to-end catastrophe emergency management

Construction workers wearing blue helmets and orange safety vests working at a site.

Insurance Repairs and Claims

Townsend Building Services provides complete building repair solutions following insured events including storms, floods, fires, cyclones and hail.

Our experience extends across family homes, commercial buildings, shopping centres, schools, hospitality venues and other complex properties. We can assist with preventing further loss, coordinating assessments and insurance reporting, clean-up and demolition, through to complete repair and reinstatement works.

We deliver:

  • Damage assessments

  • Causation reports

  • Project management

  • Repair and replacement of damaged building elements

  • Complete certification and handover

A fire on the roof of a multi-story building, with flames and thick black smoke billowing out. A firefighter in full gear is on a ladder spraying water to extinguish the fire.

Major Loss

Major loss projects require experienced people, clear communication and tight control of every moving part. Our project management systems provide visibility across budget, program and safety targets while our team coordinates consultants, contractors, construction and stakeholder communication.

The aim is simple: minimise disruption and restore affected homes, properties and businesses as efficiently as possible.

We deliver:

  • Residential and commercial projects

  • Full rebuilds exceeding $1M

  • Damage assessments

  • Causation reports

  • Certification and handover

  • Project management

  • Design and construct

  • Certified structural repairs

  • Repair and replacement of damaged building elements

Top-down view of hands, blueprints, a clipboard, glasses, a calculator, a cup, and a helmet on a wooden table, indicating construction or project planning.

Construction + Strata Remediation

Townsend Building Services works directly with homeowners, businesses, developers, strata managers and body corporates to deliver ongoing maintenance, remediation, refurbishment and construction projects.

Our capabilities extend from minor body corporate works through to major structural projects across commercial, education, hospitality, residential, heritage, aged care and community facilities.

We deliver:

  • Damage assessments

  • Causation reports

  • Structural and façade repairs

  • Balcony safety and waterproofing

  • Non-compliant cladding replacement

  • Heritage feature and finish restoration

  • Consultant engagement

  • Council submissions

Understanding your home insurance claim

We know that sometimes the home insurance claim process can be complicated. To help, we created this guide to help you better understand what to expect as you navigate the process.

Download the guide

FAQ’S

Frequently Asked Questions

  • Yes. Our rapid response team is available 24 hours a day, 7 days a week to respond to storms, floods, fires, structural damage and other emergency events. We work to secure the site, minimise further damage and make the property safe.

  • Townsend Building Services operates across the East Coast of Australia, servicing insurance, commercial and strata clients. Our broader service network includes North Queensland, Queensland, New South Wales, the ACT, Victoria, Tasmania, South Australia and Western Australia.

  • Our team is experienced in responding to minor incidents through to catastrophic events, including storm, flood, fire, cyclone, hail and structural damage.

  • Yes. We provide end-to-end building repair solutions, including damage assessments, causation reports, project management, repair and replacement of damaged building elements, certification and final handover.

  • Yes. Our makesafe services include roof tarping and repairs, securing collapsed ceilings, fallen tree and debris removal, door and window boarding, temporary fencing and hoarding, urgent glass repairs and reinstatement of essential services.

  • Yes. Our Major Loss Division manages complex residential and commercial projects, including full rebuilds valued at $1M+, design and construct, certified structural repairs and complete project management.

  • Yes. We work directly with strata managers and body corporates on preventative, planned and corrective works, ranging from minor repairs through to large structural remediation projects.

  • Our capabilities include structural and façade repairs, balcony safety and waterproofing, non-compliant cladding replacement, heritage restoration, consultant engagement and council submissions.