Who we are
For more than 30 years, Townsend Building Services (TBS) has delivered trusted insurance building repairs, commercial construction, strata remediation and refurbishment services across Australia.
Established in 1993 as a family-owned business, TBS has grown organically into a multi-disciplinary building company with teams across Australia. Our experience spans everything from 24/7 emergency make safe works and insurance repairs through to major loss, structural remediation, commercial construction and complex refurbishment projects.
Our reputation has been built on strong construction expertise, extensive knowledge of insurance and industry requirements, and a commitment to doing things properly. We combine proven systems and experienced people with a responsive, customer-focused approach to deliver projects safely, efficiently and to a consistently high standard.
For our clients, that means clear communication, reliable project management and quality workmanship from first response through to final handover. For our team, it means fostering an ethical, supportive and collaborative workplace where people are valued and encouraged to grow.
Above all, we keep our promises. We deliver quality work, on time and with the care and respect our clients and their customers deserve.
30+
years of industry experience
11
national branches
100+
dedicated employees
WHY WORK WITH US
The TBS Promise
At Townsend Building Services, "we keep our promises" is more than a motto - it's our ethos. Our key objective for the business is to provide exceptional service at the best price and leave the client delighted with the result.
We understand that customer satisfaction is the cornerstone of any successful business. Our experience has allowed us to identify five key elements that our customers hold in high regard:
Superior customer service
Quality repairs
Strong business ethics
Competitive pricing
On-time delivery
These five factors form an integral part of how we do business and are key to our growth and strong industry reputation. To ensure that all our employees and subcontractors are fully aware of our commitment to this objective, we regularly review the TBS Promise on a company-wide basis. At the end of every job, our contractors are evaluated and customer feedback is sought to monitor adherence of and compliance to our corporate Promise.
