Insurance repair projects can get a bit complicated, but having Townsend Building Services manage them makes it easier. Our main goal is to get the job done right, every single time.

Insurance claim repair specialists.

Since 1993, we have earned a reputation as one of the most trusted insurance building contractors in Australia by combining planning and expertise with our knowledge of the insurance industry standards and best practices.

Our experience across a full range of building services from total reconstruction to repairs including plastering, painting, tiling, carpentry, plumbing, electrical, roofing, asbestos removal and more, makes us the builder of choice to reinstate damage to clients' properties after fire, flood, storm, impact, vandalism, water damage and accidental damage events.

Free Download: A Guide to Understanding Your Home Insurance Claim

We know that sometimes the home insurance claim process can be complicated. To help better understand the process, we created a guide explaining what to expect and addressing some our customer’s frequently asked questions.


Click here to view or download the guide.

We keep our promises.

We understand that customer satisfaction is the cornerstone of any successful business. At Townsend Building Services our experience has allowed us to identify five key elements that are important to our customers. Our promise is to offer a rapid quote turnaround, competitive prices, quality work, on time repair completion and above all, treat clients with care and respect.

Insurance standards.

For the past 23 years we have developed close relationships with many of the top insurance brokers, loss adjustors and insurance companies across Australia. From this experience we fully appreciate the importance of the insurance industry's Code of Practice and our systems and procedures have been established to support these obligations.

Our computer systems have been developed to maintain secure records on a job by job basis. Every claim is progressively updated and communicated to provide accurate and timely feedback.

Every claim is important to us.

We have built a reputation on client care and respect.

We maintain ongoing communication with property owners, strata bodies, property managers and tenants, before and during the works programme. At the completion of the works we seek and record a customer satisfaction rating to ensure we have completed repairs to the highest standards each and every time.

Natural disasters.

At Townsend Building Services we monitor upcoming weather events to ensure we are ready for action should disaster strike.

Having offices located in multiple regions allows our company to mobilise our team to respond to natural weather events throughout Australia while simultaneously operating as if it was business as usual.

RACQ Insurance - Supporting vulnerability.

RACQ understands their members/customers may experience vulnerability at some point in their lives and may require special help or care. We recognise that vulnerability is a state and not a trait, and just as people are different, so are their needs and circumstances.

For further supporting information as to how RACQ supports members/customers who are experiencing vulnerability, including information on additional support services, please click the below link to be referred to the RACQ website.